Passenger Carriage Contract

1-Parties

This Passenger Carriage and Service Agreement is drawn up between 'realistanbulturizm.com' and passengers who make a reservation and/or make a reservation on www.realistanbulturizm.com (hereinafter referred to as 'Passenger'). Unless otherwise stated in this Agreement, 'istanbulShuttle Port and Passenger' shall be referred to as 'Party' separately and as 'Parties' together.

2-Subject

With this Agreement, the Parties; In airport transfers within the borders of the United States, the transfer service purchased by the passengers before and after the flight in the airport-address or address-airport directions is provided with the specified vehicles, and this service is provided by the 'Real İstanbul Turizm' for the fee determined within the framework of the Contract provisions stated below.

3- Service and Payment Information

3.1. The contract price is stated in the service details including tax.

3.2. I accept that all fees related to the transfer service that I receive and/or will receive under this Agreement are collected by Real İstanbul Turizm with my credit card that I will enter from the İYZICO screen, and I authorize Real İstanbul Turizm to be made. Credit card withdrawal for that matter.

3.3. Billing period of the purchased service V.U.K. 7 days, including the date of purchase, without skipping a month.

4- General provisions

4.1 The passenger is obliged to act in accordance with all kinds of legislation, especially the Highway Traffic Law, and it is obligatory to act in accordance with all kinds of rules, such as wearing a seat belt as required and complying with it within the framework of the legislation. with safety rules in the vehicle.

4.2 When the passenger receives the transfer service with a credit or debit card, he is deemed to have accepted the written terms of the relevant contract, even if the user has not signed the service contract.

4.3 In order to benefit from the transfer service subject to this Agreement, the passenger must have made a reservation at least 4 hours before the transfer time. On religious and national holidays, New Year's Eve and other public holidays, reservations must be made at least 48 hours before the transfer time. The reservation can be canceled by the Passenger up to 48 hours before the transfer time. In this case, the service fee paid to the Passenger will be refunded. No refunds will be made for cancellations made outside of the specified hours.

4.4 Passenger is not authorized to change routes in all travel services. The requests of the passenger to stop at a different location between the determined route and to wait for a while at this location are not accepted. In VIP transfer service, requests for different points other than the route(s) specified in the contract are charged for each different point.

4.5 Real İstanbul Turizm, for the transfer service for which all evaluation authority belongs to it; The passenger has to allocate a vehicle suitable for the number of passengers and baggage volume determined at the time of purchasing the transfer service. Real İstanbul Turizm accepts and undertakes that all vehicles to be allocated to the service subject to this Agreement will be fully insured for personal accident and seat, periodic maintenance of the vehicles will be done within time, and that the materials are complete, such as being compulsory. Spare wheel, first aid equipment, fire extinguisher, reflector will be in the vehicle. . Real İstanbul Turizm does not accept responsibility in case of any traffic accident or any other reason that may occur during the transfer, in case of bodily or material damage to the customer or damage to the transported goods. In such a case, the customer irrevocably accepts and declares that Real İstanbul Turizm will not have any responsibility arising from the provisions of Article 66 of the Code of Obligations and other legislation.

4.6 Except for the acceptance by Real İstanbul Turizm of the passenger and baggage information submitted by the passenger at the time of purchase, passengers or baggage exceeding the limits accepted by Real İstanbul Turizm cannot be accepted into the vehicle. If the passenger gives up the transfer service for this reason, no refund can be made.

4.7 When necessary, the vehicle personnel who will carry out the passenger transfer are obliged to certify that the purchaser of the service is the customer, with the identity documents and reservation document issued by the legal authorities. The customer who does not fulfill this obligation will not be transferred. However, Real İstanbul Turizm may make the Passenger use this service if it is satisfied that the credit card holder with which the reservation is made has given consent for the Passenger to receive this service.

4.8 Real İstanbul Turizm is not responsible for the loss or damage of any item left in the vehicle during the transfer by the customer. In such a case, the Passenger should contact the Real İstanbul Turizm call center and receive it from the given address if the forgotten item is found.

4.9 Bags, chests, parcels, etc. as luggage in Real İstanbul Turizm transfer vehicles. available. he would not accept. Maximum 1 passenger per person handbag and 1 suitcase (bag weight 8 kg, accompanying suitcase must not exceed 32 kg) baggage allowance. The passenger accepts, undertakes and declares that there is no flammable, combustible, explosive, narcotic, liquid, odorous, radioactive substance in the baggage subject to transfer and that is prohibited to be transported or stored by the United States legislation. If the presence of the items listed in the baggage is noticed by the driver, the baggage in question will not be accepted into the vehicle. In addition, in these cases, the passenger cannot claim or demand from Real İstanbul Turizm under any name whatsoever. in the trunk; If the presence of the above-mentioned substances is noticed, the situation will be immediately reported to the competent authorities by Real İstanbul Turizm. The presence of the listed substances is not noticed by the driver; if the vehicle is detected by the law enforcement officers who are stopped and searched during the transfer; Any loss or damage suffered by Real İstanbul Turizm and/or any person for this reason shall be covered by the passenger in cash and in full.

4.10 In our transfer vehicles, pet transfers are made in a secure cage without disturbing other passengers, with prior notice at the time of booking. Only cats, dogs and small songbirds are allowed as pets. The cage dimensions should be a maximum of 23*40*55.

4.11 Passenger information

4.11.1 Reservation information or preliminary information regarding the service received by the passenger will be shared via e-mail and/or SMS. Responsibility for the accuracy of the telephone and e-mail information given by the passenger belongs to him. If the said contact information is incorrect and the information cannot reach the Passenger, Real İstanbul Turizm cannot be held responsible.

4.11.2 For shared transfers purchased, the estimated pick-up time will be shared with the passenger 12 hours before the transfer via e-mail and/or SMS. In VIP service, service will be provided according to the pick-up and drop-off times determined by the passenger himself.

4.12 In transfers from a certain point to the airport; Real İstanbul Turizm declares and undertakes that the vehicle allocated for the transfer will be found at the designated point at the transfer time. Before the determined transfer date and time, the Passenger is informed by e-mail and SMS. As of the transfer time notified to the passenger, any extraordinary situation, unexpected situation, force majeure, flood, hail, rain, traffic jam, etc. livable. A delay of 20 (twenty) minutes will be considered a reasonable delay. , except for reasons. At transfer points such as the site, mass housing; Real İstanbul Turizm is not responsible for delays exceeding 20 (twenty) minutes due to security guards preventing the vehicle from entering the site. If 20 (twenty) minutes are exceeded in this way and the Passenger does not wait for the vehicle, no refund will be made. Passengers must be at the designated point at the transfer time with their luggage. If the passenger is not present at the transfer point during the transfer time, the vehicle allocated for Real İstanbul Turizm is obliged to wait for the passenger for 10 (ten) minutes. If the passenger does not reach the designated point with his luggage after 10 (ten) minutes, the vehicle does not have to wait any longer. Time notifications of Real İstanbul Turizm operations, call center and drivers will be binding on the parties.

4.13 In case of not writing the flight number, delay or waiting for more than 1 (one) hour for any reason, Real İstanbul Turizm will no longer have to wait for a vehicle at the airport. In shared transfers, transfers are made with Real İstanbul Turizm according to the appropriate time and vehicle availability. In VIP service, service is provided by Real İstanbul Turizm by allocating a suitable vehicle.

4.14. Contract and campaign conditions with contracted companies will be valid. istanbulShuttle Port is responsible for ensuring that the vehicles reach the service points at the promised time to the Passenger. If the vehicle in question cannot go to the approved job due to a problem caused by Real İstanbul Turizm, a second vehicle will be provided without any additional charge to the Passenger. In case the second vehicle cannot reach t, if the Passenger arrives at his address on time or does not arrive on time with the second vehicle, all alternative transportation expenses necessary for the Passenger to reach the airport will be covered by Real İstanbul Turizm. In cases where the passenger has to use another transportation vehicle (eg commercial taxi, public transportation vehicles, own vehicle), the service will be provided free of charge at the time the passenger wishes or in the amount paid for the service. (in return for the document) will be refunded to the credit card without any deduction. it will be. Real İstanbul Turizm will only cover the transfer loss incurred for the airport transfer of the Passenger in case the Customer misses his flight due to defective service. This loss cannot exceed 200 (two hundred) USD in any way.

4.15. It is not obligatory for the driver of the vehicle to leave the vehicle at the transfer point and accompany the passenger to the vehicle or home.

4.16. Children under the age of 16 will not be transferred without adult accompanying or parental consent.

4.17. In shared transfers, if wheelchair transfer is requested with the passenger to be transferred, this should be stated by the passenger at the time of booking. Otherwise, the Passenger is responsible for any damages that may arise and/or arise due to the delay and/or the Passenger's inability to board the vehicle. Passengers with physical disabilities who are able to meet their personal needs can travel alone without an accompanying person. However, the Passenger who cannot meet his personal needs can be transferred with an accompanying person. Reservations must be made and the fee must be paid for this companion.

4.18. An additional transaction fee may be charged to your ticket fee by your bank when purchasing tickets online with your credit card. For detailed information, the passenger should contact their bank.

5. CANCELLATION – REFUND TERMS

5.1. In the event that the periods specified in this Agreement have passed and/or the conditions are not met, the right of withdrawal cannot be used and no refund will be made for Real İstanbul Turizm.

5.2 If you have received your reservation from the Real İstanbul Turizm website, mobile application or call center, you can make changes and cancellations 12 hours in advance with your REF (Reference) Code and identity information, through any of the online sales channels or the call center. . You can get a full refund of your uninterrupted payment. .

5.3. If the Passenger fails to comply with the obligations in this Agreement and/or cancels the reservation due to any fault and/or negligence of the Passenger and/or does so, Real İstanbul Turizm shall not be liable. does not receive service. For this reason, all legal rights of Real İstanbul Turizm other than the collection of the service fee are reserved.

5.4 Real İstanbul Turizm has the right to retain the transaction amounts in Suspicious Transactions and in case of notification by the User or System Partner, especially in the following cases, until the Member approves the Payment Transaction. Provided that the suspicious situation is documented, payments will not be processed definitively if it is finalized.

– If there is any doubt that the Payment Transaction is not in compliance with the legal provisions,

– If there is a suspicion that the Payment Transaction was made without the knowledge of the credit card holder used in the Payment Transaction,

– If there is a suspicion that the Payment Transaction was carried out without the knowledge of the bank account holder used in the Payment Transaction,

– If there is any doubt that the Payment Transaction is not an actual Payment Transaction (except for tests).

5.5. Rules to be followed while traveling with Real İstanbul Turizm;

-Do not take alcohol and drugs while traveling in the vehicle. -Avoid actions that may distract the driver -Don't talk loudly in the car

5.6 This Agreement will be subject to the Laws of TURKEY. Courts and Enforcement Offices are authorized to resolve any disputes arising from the interpretation and application of this Agreement between the Parties.